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Code is dedicated to superior customer service and post-sale support for every customer.

Warranty

Let’s face it, things happen. Things always happen. Stay a step ahead with Code.

If you are actually using your products then issues just happen. It’s time to think about product warranties and on-going technical support. With three levels of warranty coverage alongside an à la carte menu, you can be sure we have something that suits your needs. For starters, each product comes with a standard warranty but varies in length as stated in the following three tables.

1. Limited Warranty. Code warrants each Code product against defects in materials and workmanship under normal use for the Warranty Coverage Term applicable to the product as described in the following section called “Coverage Duration by Product”. If a hardware defect arises and a valid warranty claim is received by Code during the Warranty Coverage Term, Code will either: i) repair a hardware defect at no charge, using new parts or parts equivalent to new in performance and reliability; ii) replace the Code product with a product that is new or refurbished product with equivalent functionality and performance, which may include replacing a product that is no longer available with a newer model product; or ii) in the case of failure with any software, including embedded software included in any Code product, provide a patch, update, or other work around. All replaced products become the property of Code. All warranty claims must be made using Code’s RMA process.
2. Exclusions. This warranty does not apply to: i) cosmetic damage, including but not limited to scratches, dents, and broken plastic; ii) damage resulting from use with non-Code products or peripherals, including batteries, power supplies, cables, and docking station/cradles; iii) damage resulting from accident, abuse, misuse, flood, fire or other external causes, including damage caused by unusual physical or electrical stress, immersion in fluids or exposure to cleaning products not approved by Code, puncture, crushing, and incorrect voltage or polarity; iv) damage resulting from services performed by anyone other than a Code authorized repair facility; v) any product that has been modified or altered; vi) any product on which the Code serial number has been removed or defaced. If a Code Product is returned under a warranty claim and Code determines, in Code’s sole discretion, that the warranty remedies do not apply, Code will contact Customer to arrange either: i) repair or replace the Product; or ii) return the Product to Customer, in each case at Customer’s expense.
3. Non Warranty Repairs. Code warrants its repair/replacement services for ninety (90) days from the date of shipment of the repaired/replacement product to the Customer. This warranty applies to repairs and replacements for: i) damage excluded from the limited warranty described above; and ii) Code Products on which the limited warranty described above has expired (or will expire within such ninety (90) day warranty period). For a repaired product this warranty covers only the parts that were replaced during the repair and the labor associated with such parts.
4. No Extension of Term of Coverage. A product that is repaired or replaced, or for which a software patch, update, or other workaround is provided, assumes the remaining warranty of the original Code Product and does not extend the duration of the original warranty period.
5. Software and Data. Code is not responsible for backing up or restoring any of software, data, or configuration settings, or reinstalling any of the foregoing on products repaired or replaced under this limited warranty.
6. Shipping and Turn Around Time. The estimated RMA turn-around time from receipt at Code’s facility to shipment of the repaired or replaced product to Customer is ten (10) business days. Expedited turn-around time may apply to products covered under certain CodeOne Service Plans. A customer is responsible for shipping and insurance charges for shipping Code Product to Code’s designated RMA facility and repaired or replaced product is returned with shipping and insurance paid by Code. The customer is responsible for all applicable taxes, duties, and similar charges.

7. Transfer. If a customer sells a covered Code Product during the Warranty Coverage Term, then that coverage may be transferred to the new owner by written notification from the original owner to Code Corporation at:

CodeOne Service Center
12393 South Gateway Park Place, Suite 600
Draper, UT 84020

8. Limitation on Liability. Code’s performance as described herein shall be Code’s entire liability, and the Customer’s sole remedy, resulting from any defective Code product. Any claim that Code has failed to perform its warranty obligations as described herein must be made within six (6) months of the alleged failure. Code’s maximum liability related to its performance, or failure to perform, as described herein shall be limited to the amount paid by Customer for the Code product that is subject to the claim. In no event will either party be liable for any lost profits, lost savings, incidental damage, or other economic consequential damages. This is true even if the other party is advised of the possibility of such damages.

EXCEPT AS MAY BE OTHERWISE PROVIDED BY APPLICABLE LAW, THE LIMITED WARRANTIES DESCRIBE HEREIN REPRESENT THE ONLY WARRANTIES CODE MAKES WITH RESPECT TO ANY PRODUCT. CODE DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, ORAL OR WRITTEN, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. 

THE REMEDIES DESCRIBED HEREIN REPRESENT CUSTOMER’S EXCLUSIVE REMEDY, AND CODE’S ENTIRE RESPONSIBILITY, RESULTING FROM ANY DEFECTIVE CODE PRODUCT.

CODE SHALL NOT BE LIABLE TO CUSTOMER (OR TO ANY PERSON OR ENTITY CLAIMING THROUGH CUSTOMER) FOR LOST PROFITS, LOSS OF DATA, DAMAGE TO ANY EQUIPMENT WITH WHICH THE CODE PRODUCT INTERFACES (INCLUDING ANY MOBILE TELEPHONE, PDA, OR OTHER COMPUTING DEVICES), OR FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN ANY MANNER CONNECTED WITH THE PRODUCT, REGARDLESS OF THE FORM OF ACTION AND WHETHER OR NOT CODE HAS BEEN INFORMED OF, OR OTHERWISE MIGHT HAVE ANTICIPATED, THE POSSIBILITY OF SUCH DAMAGES.

Along with Code’s standard warranty coverage for every product, there are also warranty upgrade packages known as Elevated and Peak. These packages extend the warranty duration and include service upgrades. Here’s the scoop:

  • Elevated coverage extends the warranty one year, and includes accident forgiveness and expedited RMA turnaround
  • Peak coverage extends the warranty two years and includes accident forgiveness, advanced replacement, and cable management(7).

The table below presents a comparison between each of Code’s warranty packages.

Basic(5) Elevated Ext. Peak Ext.
Extension Length (years) N/A STD +1 STD +2
Coverage
Access to Code’s Live Technical Support X X X
Access to Code’s Knowledge Center X X X
Access to Online Firmware Updates X X X
Access to CortexTools™2 X X X
Code Complete Accident Forgiveness(1) X X
Code Complete Advance Replacement(2) X
RMA Turnaround Time(4)
Following RMA Receipt (Business Days) 10 Day 3 Day N/A
Product

Standard

Elevated Ext.

Peak Ext.

CR950

5 Years

N/A

N/A

CR1100

2 Years

3 Years

4 Years

CR1500

5 Years

N/A

N/A

CR2600

3 Years

4 Years

5 Years

CR4300

1 Year

N/A

N/A

CR4400

1 Year

2 Years

3 Years

CR5000

3 Years

4 Years

5 Years

CR6000

3 Years

4 Years

5 Years

CR7018

1 Year

2 Years

3 Years

CR8000/CR8200(6)

1 Year

N/A

N/A

Other Products Coverage
Serialized Accessories(7) Same duration as the Standard Warranty for the Product when purchased kitted with the Product (single SKU for both Product and the Serialized Accessory). 1 Year if purchased separately.
Un-Serialized Accessories 30 Days from Shipment to End User.
Battery Packs/Handles  1 Year from Shipment to End User.
Software (Installed on Reader) Same duration as the Product with which the Software was purchased, if purchased installed, otherwise 1 Year from Shipment to End User.
Software (Shipped Separate) 1 Year from Shipment to the End User.

À la Carte Add-On Protection Options

Services providing you the flexibility to mix and match.

Take what you want, leave what doesn’t fit. Looking to keep your product’s standard warranty coverage past its stated duration? Looking to decrease RMA turnaround times? Want to safeguard against accidents or keep your technical issues in check? We think you’ll like your options spelled out in the following table. Keep in mind, you can combine the warranty extensions with any of our service upgrade options or simply choose one. Total freedom to cherry-pick!

Extended Warranty Add-On Options

Extends the standard warranty one or two years (up to 5 years).

RMA(7) & Service Upgrade Add-on Options

Internal processes and systems can elongate the RMA process. Advance Replacement negates this. Simply process your RMA unit with us and we’ll overnight a replacement unit. Once you receive your replacement, ship the broken unit back to us. Seem too easy? Maybe, but we thought you might like that!

Don’t want to wait more than a week to receive your replacement unit? Expedite the process! Get a three-day RMA turnaround time with a three-day return shipment. Easy Peasy!

Murphy’s law is all too true. Accidents will happen. Protect your unit from unforeseen incidents, loss or theft. Report the mishap to us. We’ll get you the replacement unit. No biggie.

Don’t want to wait for your issue to get resolved? Upgrade your technical service and support. Even better, get your issues resolved quicker with an expert Application Engineer that is assigned to your account. You won’t have to bring anyone up to speed or repeat issues with multiple team members. You’ll have direct access and faster issue resolution. Sounds like a win-win!

Do you know when you’re batteries are ending their useful life? Stop playing the guessing game with an automatic refresh every 12 months.

Want to update your readers from your desk? Thought you may! Remote management allows you to manage and update the firmware, software, and configurations on your barcode scanners.

Ready to upgrade your internal applications or scanners’ intelligence? We’ll come on-site to make sure each scanner communicates to its corresponding platforms and/or update its firmware. Take the load off your team, let us deal with the details.

Need a custom solution for your application? Not a problem. Our expert Application Engineers can accommodate your needs and get your scanning infrastructure to work the way you need it to.

Located internationally? This is a good option for you. Having a pool of barcode readers on-site avoids those mission-critical moments when units get damaged and taken out of operation. You’ll be happy you had spares.

Support

Code’s technical support is strategically located around the world to preserve customer productivity. Customers will speak with a Code employee every time—we don’t outsource our customer service team.