Protect2018-08-23T23:03:36+00:00

We’re not going anywhere.

Code is dedicated to superior customer service and post-sale support for every customer.

Warranty

Let’s face it, things happen. Things always happen. Stay a step ahead with Code.

If you are actually using your products then issues just happen. It’s time to think about product warranties and on-going technical support. With three levels of warranty coverage alongside an à la carte menu, you can be sure we have something that suits your needs. For starters, each product comes with a standard warranty but varies in length as stated in the following three tables.

Along with Code’s standard warranty coverage for every product, there are also warranty upgrade packages known as Elevated and Peak. These packages extend the warranty duration and include service upgrades. Here’s the scoop:

  • Elevated coverage extends the warranty one year, and includes accident forgiveness and expedited RMA turnaround
  • Peak coverage extends the warranty two years and includes accident forgiveness, advanced replacement, and cable management(7).

The table below presents a comparison between each of Code’s warranty packages.

Standard(5) Elevated Ext. Peak Ext.
Extension Length (years) N/A STD +1 STD +2
Coverage
Access to Code’s Live Technical Support X X X
Access to Code’s Knowledge Center X X X
Access to Online Firmware Updates X X X
Access to CortexTools™2 X X X
Code Complete Accident Forgiveness(1) X X
Code Complete Advance Replacement(2) X
Code Complete Cable Management(7) X
RMA Turnaround Time(4)
Following RMA Receipt (Business Days) 10 Day 3 Day N/A
Product

Standard

Elevated Ext.

Peak Ext.

CR950

5 Years

N/A

N/A

CR1000

2 Years

3 Years

4 Years

CR1500

5 Years

N/A

N/A

CR2600

3 Years

4 Years

5 Years

CR4300

1 Year

N/A

N/A

CR4400

1 Year

2 Years

3 Years

CR5000

3 Years

4 Years

5 Years

CR6000

3 Years

4 Years

5 Years

CR8000/CR8200(6)

1 Year

N/A

N/A

Other Products Coverage
Serialized Accessories(7) Same duration as the Standard Warranty for the Product when purchased kitted with the Product (single SKU for both Product and the Serialized Accessory). 1 Year if purchased separately.
Un-Serialized Accessories 30 Days from Shipment to End User.
Battery Packs/Handles  1 Year from Shipment to End User.
Software (Installed on Reader) Same duration as the Product with which the Software was purchased, if purchased installed, otherwise 1 Year from Shipment to End User.
Software (Shipped Separate) 1 Year from Shipment to the End User.

À la Carte Add-On Protection Options

Services providing you the flexibility to mix and match.

Take what you want, leave what doesn’t fit. Looking to keep your product’s standard warranty coverage past its stated duration? Looking to decrease RMA turnaround times? Want to safeguard against accidents or keep your technical issues in check? We think you’ll like your options spelled out in the following table. Keep in mind, you can combine the warranty extensions with any of our service upgrade options or simply choose one. Total freedom to cherry-pick!

Extended Warranty Add-On Options

Extends the standard warranty one or two years (up to 5 years).

RMA(8) & Service Upgrade Add-on Options

Internal processes and systems can elongate the RMA process. Advance Replacement negates this. Simply process your RMA unit with us and we’ll overnight a replacement unit. Once you receive your replacement, ship the broken unit back to us. Seem too easy? Maybe, but we thought you might like that!

Don’t want to wait more than a week to receive your replacement unit? Expedite the process! Get a three-day RMA turnaround time with a three-day return shipment. Easy Peasy!

Murphy’s law is all too true. Accidents will happen. Protect your unit from unforeseen incidents, loss or theft. Report the mishap to us. We’ll get you the replacement unit. No biggie.

Our beloved tethered scanners are solid, but their cables may not outlast them. Get one replacement cable throughout the scanner’s warranty duration. Phew, that’ll come in handy!

Don’t want to wait for your issue to get resolved? Upgrade your technical service and support. Even better, get your issues resolved quicker with an expert Application Engineer that is assigned to your account. You won’t have to bring anyone up to speed or repeat issues with multiple team members. You’ll have direct access and faster issue resolution. Sounds like a win-win!

Ready to upgrade your internal applications or scanners’ intelligence? We’ll come on-site to make sure each scanner communicates to its corresponding platforms and/or update its firmware. Take the load off your team, let us deal with the details.

Need a custom solution for your application? Not a problem. Our expert Application Engineers can accommodate your needs and get your scanning infrastructure to work the way you need it to.

Support

Code’s technical support is strategically located around the world to preserve customer productivity. Customers will speak with a Code employee every time—we don’t outsource our customer service team.