Product rentals offer customers flexibility if they have temporary data-capture needs or if they prefer to rent equipment. Code offers buyout options for customers that decide they can’t work without the products.
Product piloting mitigates the risk in capital investments. Customers can trial Code products for 30 days to ensure they’ve chosen products that are right for their business and workflows. Product piloting includes 1-day of on-site technical training by our expert application engineers. Code offers buyout options for customers that decide they can’t work without the products.
Code will plan and execute each installation according to customer needs, schedules and timelines. If customers forego site surveys, installations require that the customer gather quantitative and qualitative information. Code will request a building map with a complete list of deployment details, such as computer asset identifiers, barcode scanner selection and quantities, mounting requirements and quantities, room numbers, and the like. Code advises customers to take advantage of Code’s Train-the-Trainer service following an installation. We want to ensure each customer gets the most value from their investment.
On-Site Technical Support: If customers decide to perform product installations themselves, this options provides on-site support during their GoLive. Code expert engineers will be there to support the customers throughout the process.
On-Call Technical Support: If customers decide to perform product installations themselves, this options provides on-call support during their GoLive. Code expert engineers will be on standby to offer 24-hour support for any technical issues and questions customers may encounter.
Code engineers liaise with customer’s IT lead and other team leads to ease the load of managing their fleet of barcode scanning devices and products. Training will cover Code utility simulations, data parsing and extraction, the process for downloading firmware and updating software configurations, and so forth. Code engineers will also provide troubleshooting help and cover the RMA processes. Popular Code utilities: CortexTools, CortexMobile, CortexScan, FlexTest, & CR8200 Utility
Code constructs webinars for our customer’s frequently asked questions.
For customers that would like webinars for internal training or information sharing, Code will create tailored webinars. We will apply your branding graphics and work with you to ensure the information you need is translated from a marketing aspect and technical proficiency level.
For customers that like to learn through discussions, our Code experts will tailor a virtual meeting based on customer needs. Code will address agreed upon topics and questions that our customers have as well as provide ample time for open dialogue. MindShare is also a space to connect with customers and discuss how our products are working for them, what pain points they may be experiencing, and what Code can do to improve or maintain their momentum. MindShare meetings are included in Peak warranty coverage.
Code offers various options for carrying devices wherever our customers go, and in any environment. We provide healthcare grade and industry standard accessories. Accessory options will vary from product-to-product.